Thank you for shopping with saheera.in. We are committed to delivering your orders safely and on time. This Shipping Policy outlines our order processing, shipping, delivery timelines, and other important information related to the shipment of products purchased through our website.
By placing an order on saheera.in, you agree to the terms outlined in this Shipping Policy.
1. Business Information
Website: saheera.in
Customer Support Email: saheerasupport@gmail.com
Customer Support Number: +91 9302323436
Business Address:
House No. 34, Dream Homes
Ganga Vihar Colony, Amlidih
Raipur, Chhattisgarh – 492001
India
2. Shipping Coverage
We currently ship across most locations within India.
If your location is not serviceable by our courier partners, we will notify you and process a full refund if payment has already been received.
At present, we do not offer international shipping unless specifically announced on our website.
3. Order Processing Time
- Orders are typically processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sale events, or periods of high order volume, processing times may be slightly longer.
4. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote or Rural Locations: 5–10 business days
These timelines are estimates and may vary depending on your location and courier operations.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer:
- Free Shipping Promotions
- Discounted Shipping
- Special Shipping Offers
Such promotions are subject to specific terms and may be withdrawn without prior notice.
6. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for selected PIN codes.
We reserve the right to:
- Disable COD for certain products or locations.
- Contact customers for order verification before dispatch.
- Cancel COD orders if verification is unsuccessful or if repeated order refusals have occurred.
Additional COD charges, if any, will be clearly displayed during checkout.
7. Order Confirmation
Once your order is placed successfully, you will receive:
- An order confirmation email.
- An order confirmation SMS or WhatsApp message (where applicable).
Please review your order details carefully and contact us immediately if you notice any discrepancies.
8. Shipment Tracking
After your order has been shipped, you will receive:
- A shipping confirmation email.
- A tracking number.
- A tracking link (where available).
You can use the tracking information to monitor your shipment's progress.
9. Delivery Attempts
Our courier partners typically make multiple delivery attempts.
If delivery cannot be completed due to reasons such as:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept delivery
the shipment may be returned to us.
In such cases, re-shipping charges may apply.
10. Address Accuracy
Customers are responsible for providing accurate:
- Name
- Mobile Number
- Shipping Address
- Landmark
- PIN Code
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.
If you need to update your shipping address after placing an order, please contact us immediately. Address changes may not be possible once the order has been packed or dispatched.
11. Delayed Deliveries
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Political unrest
- Transportation disruptions
- Courier operational issues
- High seasonal demand
We appreciate your patience and understanding in such situations.
12. Damaged or Tampered Packages
If your package appears to be:
- Damaged
- Opened
- Torn
- Tampered with
please:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact us within 24 hours of the delivery attempt.
Claims reported after this period may not be eligible for resolution.
13. Partial Deliveries
If your order contains multiple items, they may be shipped separately depending on stock availability or logistics requirements.
You will not be charged additional shipping fees for split shipments unless otherwise stated.
14. Failed Deliveries
Orders returned to us due to:
- Incorrect address
- Customer unavailable
- Refused delivery
- Repeated failed delivery attempts
may be cancelled.
Any refund, where applicable, will be processed after deducting shipping or return-to-origin charges, if incurred.
15. Delivery Confirmation
Once the courier marks an order as "Delivered" at the shipping address provided during checkout, the order will be considered successfully delivered.
If you believe your order was marked as delivered but not received, please contact us within 48 hours so that we can investigate the matter with our courier partner.
16. Force Majeure
We shall not be held responsible for delays or non-delivery caused by events beyond our reasonable control, including but not limited to:
- Floods
- Earthquakes
- Fires
- Pandemics
- Lockdowns
- War
- Civil disturbances
- Government regulations
- Transportation strikes
- Internet or communication failures
17. Shipping Policy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice.
The latest version will always be available on saheera.in.
Your continued use of our Website after any changes constitutes acceptance of the updated policy.
18. Contact Us
If you have any questions regarding shipping, order tracking, delivery timelines, or shipping charges, please contact us:
Email: saheerasupport@gmail.com
Customer Support: +91 9302323436
Business Address:
House No. 34, Dream Homes
Ganga Vihar Colony, Amlidih
Raipur, Chhattisgarh – 492001
India
We appreciate your trust in saheera.in and are committed to providing a smooth, reliable, and timely delivery experience.
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