Shipping Policy

Last Updated: July 8, 2026

Thank you for shopping with saheera.in. We are committed to delivering your orders safely and on time. This Shipping Policy outlines our order processing, shipping, delivery timelines, and other important information related to the shipment of products purchased through our website.

By placing an order on saheera.in, you agree to the terms outlined in this Shipping Policy.

1. Business Information

Website: saheera.in

Customer Support Email: saheerasupport@gmail.com

Customer Support Number: +91 9770224045

Business Address:

House No. 34, Dream Homes
Ganga Vihar Colony, Amlidih
Raipur, Chhattisgarh – 492001
India

2. Shipping Coverage

We currently ship across most locations within India.

If your location is not serviceable by our courier partners, we will notify you and process a full refund if payment has already been received.

At present, we do not offer international shipping unless specifically announced on our website.

3. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, sale events, or periods of high order volume, processing times may be slightly longer.

4. Estimated Delivery Time

Estimated delivery timelines are:

Metro Cities: 3–5 business days
Tier 2 & Tier 3 Cities: 4–7 business days
Remote or Rural Locations: 5–10 business days

These timelines are estimates and may vary depending on your location and courier operations.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer:

Free Shipping Promotions
Discounted Shipping
Special Shipping Offers

Such promotions are subject to specific terms and may be withdrawn without prior notice.

6. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected PIN codes.

We reserve the right to:

Disable COD for certain products or locations.
Contact customers for order verification before dispatch.
Cancel COD orders if verification is unsuccessful or if repeated order refusals have occurred.

Additional COD charges, if any, will be clearly displayed during checkout.

7. Order Confirmation

Once your order is placed successfully, you will receive:

An order confirmation email.
An order confirmation SMS or WhatsApp message (where applicable).

Please review your order details carefully and contact us immediately if you notice any discrepancies.

8. Shipment Tracking

After your order has been shipped, you will receive:

A shipping confirmation email.
A tracking number.
A tracking link (where available).

You can use the tracking information to monitor your shipment's progress.

9. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed due to reasons such as:

Incorrect address
Incorrect phone number
Customer unavailable
Refusal to accept delivery

the shipment may be returned to us.

In such cases, re-shipping charges may apply.

10. Address Accuracy

Customers are responsible for providing accurate:

Name
Mobile Number
Shipping Address
Landmark
PIN Code

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

If you need to update your shipping address after placing an order, please contact us immediately. Address changes may not be possible once the order has been packed or dispatched.

11. Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Political unrest
Transportation disruptions
Courier operational issues
High seasonal demand

We appreciate your patience and understanding in such situations.

12. Damaged or Tampered Packages

If your package appears to be:

Damaged
Opened
Torn
Tampered with

please:

Do not accept the package if possible.
Take clear photographs of the package.
Contact us within 24 hours of the delivery attempt.

Claims reported after this period may not be eligible for resolution.

13. Partial Deliveries

If your order contains multiple items, they may be shipped separately depending on stock availability or logistics requirements.

You will not be charged additional shipping fees for split shipments unless otherwise stated.

14. Failed Deliveries

Orders returned to us due to:

Incorrect address
Customer unavailable
Refused delivery
Repeated failed delivery attempts

may be cancelled.

Any refund, where applicable, will be processed after deducting shipping or return-to-origin charges, if incurred.

15. Delivery Confirmation

Once the courier marks an order as "Delivered" at the shipping address provided during checkout, the order will be considered successfully delivered.

If you believe your order was marked as delivered but not received, please contact us within 48 hours so that we can investigate the matter with our courier partner.

16. Force Majeure

We shall not be held responsible for delays or non-delivery caused by events beyond our reasonable control, including but not limited to:

Floods
Earthquakes
Fires
Pandemics
Lockdowns
War
Civil disturbances
Government regulations
Transportation strikes
Internet or communication failures

17. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

The latest version will always be available on saheera.in.

Your continued use of our Website after any changes constitutes acceptance of the updated policy.

18. Contact Us

If you have any questions regarding shipping, order tracking, delivery timelines, or shipping charges, please contact us:

Email: saheerasupport@gmail.com

Customer Support: +91 9770224045