Terms of Service

Last Updated: July 8, 2026

Welcome to saheera.in ("Website", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website and the purchase of products offered through our online store.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website.

1. Business Information

Website: saheera.in

Business Email: saheerasupport@gmail.com

Customer Support: +91 9770224045

Registered Address:

House No. 34, Dream Homes,
Ganga Vihar Colony,
Amlidih,
Raipur, Chhattisgarh – 492001,
India

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years of age or using the Website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
The information provided by you is true, complete, and accurate.

3. Account Registration

You may create an account to place orders more conveniently.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting access to your account.
All activities carried out through your account.

We reserve the right to suspend or terminate accounts involved in fraudulent or unauthorized activities.

4. Products

We strive to ensure that all product descriptions, pricing, colours, specifications, and images displayed on the Website are accurate.

However:

Actual product colours may vary slightly due to monitor or mobile display settings.
Handmade or artisan-crafted products may have minor variations in colour, print, embroidery, or texture.
Product availability is subject to stock.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

5. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

Prices include applicable taxes unless stated otherwise.

We reserve the right to:

Change prices without prior notice.
Correct pricing errors.
Cancel orders placed with incorrect pricing due to technical or human errors.

If payment has already been made for an incorrectly priced product, the amount will be refunded.

6. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

Refuse any order.
Limit purchase quantities.
Cancel suspicious or fraudulent orders.
Request additional verification before processing an order.

You will receive an order confirmation email after successfully placing your order.

7. Payments

We accept secure payments through trusted payment gateways.

Available payment methods may include:

Credit Cards
Debit Cards
UPI
Net Banking
Wallets
Cash on Delivery (where available)

We do not store your complete card or payment details.

8. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

If eligible, refunds will be processed according to our Exchange & Refund Policy.

9. Shipping

Orders are shipped across India through reliable courier partners.

Estimated delivery timelines are provided for convenience only and may vary due to:

Weather conditions
Natural disasters
Public holidays
Courier delays
Government restrictions
Remote delivery locations

For complete details, please refer to our Shipping Policy.

10. Exchange & Refund

Exchange and refund requests are governed by our Exchange & Refund Policy.

Customers are requested to carefully read the policy before placing an order.

11. User Responsibilities

You agree not to:

Use the Website for unlawful purposes.
Submit false or misleading information.
Attempt to gain unauthorized access.
Introduce viruses or malicious software.
Copy or misuse Website content.
Disrupt Website operations.
Interfere with security features.

Violation of these Terms may result in suspension of access and legal action where applicable.

12. Intellectual Property

All content available on this Website, including but not limited to:

Logos
Product photographs
Product descriptions
Graphics
Icons
Text
Designs
Layout
Branding
Website source content

is the exclusive property of saheera.in or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. Promotional Offers

Promotional offers, coupons, discounts, and sale campaigns:

Are valid for limited periods.
Cannot be combined unless specifically stated.
May be withdrawn without prior notice.
Are subject to applicable terms and conditions.

We reserve the right to cancel promotional offers in cases of misuse or technical errors.

14. User Content

If you submit reviews, comments, feedback, or other content:

You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content.
You confirm that your content does not infringe the rights of any third party.
We reserve the right to remove any content deemed offensive, misleading, unlawful, or inappropriate.

15. Limitation of Liability

To the maximum extent permitted by law, saheera.in shall not be liable for any:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Business interruption
Loss of data
Delay in delivery caused by third parties
Technical interruptions

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

16. Disclaimer

The Website and all products are provided on an "as is" and "as available" basis.

While we strive for accuracy, we do not warrant that:

The Website will operate without interruption.
The Website will always be error-free.
Information will always remain complete or current.

Use of the Website is at your own risk.

17. Third-Party Links

Our Website may contain links to third-party websites for customer convenience.

We are not responsible for:

Their content
Privacy practices
Services
Policies
Transactions conducted on those websites

Users access third-party websites at their own discretion.

18. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of your information as described in our Privacy Policy.

19. Force Majeure

We shall not be liable for delays or failure in performance caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Pandemic-related restrictions
Government actions
Labour strikes
Power failures
Internet outages
Courier disruptions

20. Indemnification

You agree to indemnify and hold harmless saheera.in, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising out of:

Your misuse of the Website.
Your violation of these Terms.
Your infringement of any third-party rights.

21. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Raipur, Chhattisgarh.

22. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Revised Terms will become effective immediately upon being posted on the Website.

Customers are encouraged to review these Terms periodically.

Continued use of the Website after changes constitutes acceptance of the updated Terms.

23. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: saheerasupport@gmail.com

Phone: +91 9770224045

Address: