Exchange, Return & Refund Policy

*Last Updated:* August 26, 2026

Thank you for shopping with *saheera.in*. We value your trust and aim to provide accurate product information and a smooth shopping experience.

Please read this policy carefully before placing your order. By purchasing from *saheera.in*, you acknowledge and agree to the terms mentioned below.

## Business Information

*Website:* saheera.in

*Customer Support Email:* [saheerasupport@gmail.com]

*Customer Support Number:* +91 9302323436

*Business Address:*

House No. 34, Dream Homes
Ganga Vihar Colony, Amlidih
Raipur, Chhattisgarh – 492001
India

1. No Exchange or Return Policy

*Saheera does not offer exchanges or returns on products once an order has been delivered.*

All purchases made through *saheera.in* are considered final sale.

Customers are requested to carefully review the product details, size information, measurements, colour, fabric, and other product information available on the website before placing an order.

We encourage customers to contact our support team before placing an order if they require any clarification regarding a product.

2. No Refund Policy

*We do not provide refunds for delivered orders.*

Refund requests due to the following reasons will not be accepted:

* Change of mind.
* Incorrect size selected by the customer.
* Colour preference or difference in colour perception.
* Style or design preference.
* Product not matching personal expectations.
* Incorrect product choice made by the customer.
* Personal reasons or circumstances after placing the order.

Once an order has been successfully delivered, it cannot be returned or exchanged for another product or size.

 3. Damaged, Defective or Incorrect Product

Although we do not offer exchanges or returns, if you receive a product that is:

* Damaged during transit,
* Defective due to a manufacturing issue, or
* Different from the product you ordered,

please contact us within *48 hours of delivery*.

You must email us at *[saheerasupport@gmail.com] or contact us at *+91 9302323436* and provide:

* Order number.
* Clear photographs of the product.
* Clear photographs of the packaging received.
* A brief description of the issue.
* An unboxing video, if available.

Our team will review the issue and determine the appropriate resolution at our discretion.

Any resolution for a damaged, defective, or incorrectly delivered product will be subject to verification and approval by our team.

4. Order Cancellation

Orders can be cancelled *only before dispatch* by contacting our customer support team.

Once an order has been dispatched, cancellation requests cannot be accepted.

If a prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.

For Cash on Delivery orders, no payment is collected unless the order is delivered.

 5. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete delivery information while placing an order.

Saheera will not be responsible for delivery failures caused by:

* Incorrect or incomplete address.
* Incorrect contact details.
* Unavailability of the recipient.
* Repeated failed delivery attempts.
* Refusal to accept the shipment.

Additional shipping or return-to-origin charges may apply in such cases.

 6. Products Purchased During Sale

Products purchased during **sale, clearance, promotional, or special offers** are also subject to this No Exchange, No Return and No Refund Policy unless otherwise specifically mentioned on the product page.

7. Product Colours & Appearance

We make reasonable efforts to display product colours and images as accurately as possible.

However, the actual colour of a product may appear slightly different depending on:

* Screen settings.
* Device display.
* Lighting conditions.
* Photography conditions.

Minor variations in colour or appearance will not qualify for return, exchange, or refund.

8. Product Information & Sizing

Customers are advised to carefully check the product description, size chart, measurements, fabric details, and other information provided on the website before placing an order.

Selecting an incorrect size or product does not qualify for an exchange, return, or refund.

If you are unsure about the size or product details, please contact our customer support team before placing your order.

9. Policy Changes

Saheera reserves the right to modify, update, or change this policy at any time without prior notice.

Any updated version of this policy will be published on **saheera.in** with the revised "Last Updated" date.

Customers are advised to review this policy before placing an order.

10. Contact Us

For questions regarding products, orders, cancellations, or this policy, please contact us:

*Email:* [saheerasupport@gmail.com]
*Customer Support:* +91 9302323436

*Business Address:*

House No. 34, Dream Homes
Ganga Vihar Colony, Amlidih
Raipur, Chhattisgarh – 492001
India

By placing an order on **saheera.in**, you confirm that you have read, understood, and agreed to our **No Exchange, No Return and No Refund Policy**.

Thank you for choosing **Saheera**.